Privacy and Security
We utilize a secure site for our shopping cart and account management, with 128-bit encrypted transactions for your credit card and personal information. When you see 'https' rather than 'http' in your browser's address window when checking out, the data is encrypted as it is passed between your computer and our servers. This prevents outsiders from obtaining credit card information or personal data as it is sent to our servers and lets you know that you are operating in a secure environment. You can safely enter your credit card number without fear of having it intercepted by anyone.
In order to make sure our website and servers are secure, we regularly perform a comprehensive security audit of our website and have our site tested by an outside security company. This level of security screening meets or exceeds the guidelines set forth by the credit card companies to protect your personal and credit information.
We will not share your personal information (name, email, address, phone) with anyone for any reason unless compelled to do so by law. We may from time to time send an email to announce a special offer to existing customers. Each of these emails will contain an unsubscribe link and instructions on how to remove your email address from future mailings. If you wish not to receive any promotional emails, you can select not to during the checkout process.
Account Verification Process
As part of our customer protection program, some orders may be selected for account verification. If your order is selected, you will receive an email at the address you provided to us, stating that your order has been paused, and a random small charge of under $2 has been issued to your card. We will ask you to verify the amount of this small charge before processing and shipping your order. This helps us protect our customer's information and avoid fraudulent orders.
Our software automatically sends out an order confirmation email when the order is received, and a ship notification email (if shipped via UPS) when the order is shipped. These emails are automatic and are sent by our server software. If you have spam blocking software that sends a return email and requires a response, you will most likely not receive these confirmation emails.
When you create a new account, you have the option of joining our VIP Club which adds you to our email newsletter list. Email newsletters are sent out every week or two and include special deals and other information. Each of our email newsletters includes an unsubscribe link at the bottom of the email which will remove you from our email newsletter list.
BikeTiresDirect.com accepts no responsibility for the proper use of the merchandise purchased and makes no warranty either expressed or implied as to the fitness of the merchandise for any particular use. The customer is urged to exercise caution in using the merchandise including wearing a helmet, reflectors and lights.
VELCRO® is a registered trademark of Velcro Industries B.V.