One Year Return Policy
We offer a one year return policy on all products returned to us in new (unused) condition.
What do we mean by 'New Condition'?
New condition means the item and all packaging including accessories, boxes, manufacturer tags, and manuals must be returned to us in the same condition as shipped to you. Basically, the item needs to look the way it did when it came to you.
To prevent damage to the products, please open boxes carefully. Try shoes on a carpeted floor and don't mount cleats until you are comfortable with the fit. Please wrap saddle rails with electrical tape before attaching to the seatpost to avoid scratching the rails.
Items not in New Condition
Lightly used products can be returned for a store credit within 60 days of purchase date.
Exchanges - USA
We know it's often difficult to know what size shoe or apparel product is going to fit you when you can't try it on first. We take the risk out of purchasing over the internet. If upon receiving your order you find you need a different size or color, just return the item in new condition, using whatever shipping method you'd like. You're responsible for the return shipping cost, but once we've gotten your return, we'll ship you the size exchange at no charge (within the United States).
Have a question about exchanges or need to expedite the exchange process? Contact us at firstname.lastname@example.org.
No Return Authorization Required
No return authorization number is necessary. Just ship your items back to us with a copy of your invoice or a printout of your confirmation email and a note indicating how you'd like us to handle the return. Please include your daytime phone number in case we have any questions.
Our warehouse address for returns is:
BikeTiresDirect.com Returns Dept.
5741 NE 87th Ave
Portland, OR 97220
Please contact us if you require warranty service on any product purchased from us. We will help you out directly or help get you the best contact for the manufacturer; often times the manufacturer will be able to provide a quicker/easier solution. Contact us at email@example.com
Customers are responsible for return shipping costs on all returns and warranty claims. Return shipping costs are non-refundable (unless we've made a mistake). Packages received with postage-due will have the postage deducted from the customer's refund.
International Returns & Exchanges
Please note that international customers are responsible for all return shipments to us, including warranty claims. All products must be returned at the customer's expense in order to be refunded or warrantied.
To help facilitate the return process and speed up your resolution, all international returns will be processed as refunds. We regret that we cannot offer exchanges on international returns, but our goal is to issue your refund as quickly as possible, allowing you to place a replacement order at your convenience.
VIP Points on Returns
Any VIP Points used for the purchase of items that are returned will be refunded to the customer's account. VIP Points earned on returned items will be deducted. If the VIP Points earned on a returned item have already been used on a subsequent order, the value of the points used will be deducted from the customer's refund or credit.