Frequently Asked Questions
Do you stock wide shoes?
Yes we do, from Shimano, Giro, Sidi, and Lake. Shimano will use an "E" at the end of the model number, Giro will use the code "HV" for High Volume, and Sidi will call them "Mega". With Lake they simply call them wide in the product name. They are all typically a size E in width.
Can I try out a new saddle?
Absolutely. We strongly recommend wrapping the saddle rails with electrical tape to ensure they remain intact should you request a refund. With the exception of saddles that offer a fit guarantee from the manufacturer, if the finish on the saddle upper shows wear, the saddle will be returned for store credit as used.
Do shoes/pedals come with cleats?
Pedals come with cleats, shoes do not. The cleats you need vary depending on the pedals you use, therefore shoes do not come with cleats. Don't forget to grease your cleat bolts and double check tightness after the first ride. Cleat bolts often need to be snugged up after the cleat bites down into the sole of the shoe.
When do I get my VIP points?
VIP points are available to use as soon as your order ships. You may use them on any future order or simply keep racking them up.
Feel free to contact us at 1-800-682-0570 or [email protected] with more questions!