After a long wait for the unit it arrived and for three weeks it worked fine until it didn't. The issue was the pedals were impossible close to impossible to move.
At that point when I called Bike Tires Direct (BTD) I was told they had no product support and that I'd have to email the factory in Italy. Long story short. The electronic card failed and I had to replace it.
My problem was there was no support in the US. Nobody to call, nobody to video troubleshoot with. Not even with their US distributor in MA. Nothing. Only emails back in forth to Italy. And note the guy in Italy did a good job but what could have been done much more efficiently was dragged out.
I would have expected a sub distributor, eg someone like BTD to be trained with some technical ability to help customers straight away. Instead it was on me to take the trainer cover off, remove and replace the electronic card and put in the new one sent to me out of Italy.
It wasn't an easy process hence my disappointment.
This is a great addition for the Pain Cave. Although not necessary, it gives an extra edge in Zwift for choosing the best lines. Zwift places your avatar in the center of the lane throughout the corners and interfering through other riders that just slow you down. I found that I have much faster lap times, and now winning a few sprints and KOM's as I can choose the best lines and overtake riders in corners more quickly than before. This capability is loads of fun and adds a much more realistic aspect to indoor cycling apps like Zwift!
I have built and maintained my bikes fkr the last forty years. So I installed these cages and had terrible problems getting my water bottles in. They also seemed too close to each other so as I was in a rush I just took one bottle. Anyway I cursed the cage everytime I took a drink. It was not easy to use. Then I got home and decided to take them off and return them - at that point I realised Iï¿½d fitted them the wrong way up!! Once installed correctly they are fine, they firmly hold the bottle and do their job. I have been laughing about my stupidity since. So in brief install them correctly and they are great do it wrong and they are not so great!!
This is my first smart trainer, so I have nothing with which to compare it. However, I do really like it. It was fairly easy (I tend to be mechanically challenged) to mount my road bike to it - after watching a YouTube video. One of the selling points for me was the included cassette. I was concerned about making such a pricey purchase for something I might only use a handful of times (as I did my previous "dumb" trainer). No worries! I enjoy using this trainer so much, I ride almost every day - sometimes twice a day! I will be in the best shape for riding season than I've ever been! Bring it on!