5 of 16 customers found this review helpful.
Here is my experience with King Cage and its owner Ron Andrews. I bought one of their Stainless Steel cages that came with a lifetime warranty several years ago. It was used to hold the reserve water bottle, so it did not get nearly the number of uses as the front water bottle cage that had the water bottle go in and out of it many times every ride. That front stainless cage, of similar vintage but a different brand, has held up well. The King Cage, at most, would have the water bottle go in and out once or twice each ride.
The King Cage developed two problems. The weld came loose on one of the cross pieces. Also, the stainless tubing broke. I took a photo of the water bottle cage and emailed it to King Cage.
I left phone and email messages (including the photo of the broken cage) with King Cage. There was no response. Three days later I sent a second email massage. Again there was no response. Receiving no response after 7 days, I sent another email indicating that if I had not received a reply in 2 more days, I would file a complaint with the Better Business Bureau and also post my experience with this company wherever I could on the internet. Then, that same day, I did get an email from King Cage stating I would receive a full refund. That was on April 16, 2014. Not having received a full refund by April 26, I emailed Ron Andrews of King Cage to ask if he had mailed the check yet. There has been no response to this last email of mine nor full refund as of May 1, 2014.
You can be the judge whether this is the kind of company you want to own products from.
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