Your Account  |   Your Cart  |   Email List
OR
search

VIP Club Terms

Here's how the VIP Buyers Club works:

  • Every time you place an order, VIP points are credited to your account. For example, if you purchase an item for $50 and earn 500 VIP points, you'll save $5 off your next order - it's like getting an automatic 10% store credit to use on your next purchase.
  • VIP Points may be earned and redeemed on all of our sister sites:
    • BikeTiresDirect.com
    • CyclingJerseysDirect.com
    • CyclingShoesDirect.com
    • BicycleToolsDirect.com
  • All VIP Points are accrued to your one account so you can use them on any of the sites.
  • You may choose to use VIP Points accumulated on previous orders toward product purchases when you place an order. Each point saves one cent on your order. Points are not applied against shipping and cannot be used to purchase gift certificates.
  • Some products are marked Double VIP Points. When you purchase these products, you'll receive double points on the purchase price (a 20% store credit rebate).
  • The VIP points are calculated after discounts are applied. For example, if you purchase an item for $10 and use a discount code which provides a 10% discount ($1 off), you will receive 90 VIP points.
  • VIP points are earned on products and services, but not on shipping or charitable donations.
  • VIP points are not earned on gift certificate purchases, but are awarded on purchases using a gift certificate.
  • In some cases, VIP Points may not be earned or applied to the order total during select Special Sales.
  • Your VIP points are available to your account after your order is shipped or picked up at our warehouse.
  • VIP points are applied when you place an order as long as you log in using the same account (email address and password) and check the box on the shopping cart page to apply your points. If you do not check this box, your points will be saved for a future order. This is a great way to save up for something big. If you have trouble accessing your account, please contact us.
  • VIP points will be deducted for returned items. If you have already applied the points earned for a returned item on a subsequent order, the value of these points will be deducted from your return credit. For example, let's say you purchased an item for $10 earning 100 points, then applied these 100 points on a subsequent order saving $1.00. If you then returned the item for a refund, you would receive a refund of $9 (the original $10 minus the $1 saved on the subsequent order). If the points had not yet been used, you would receive the full refund and the points would be deducted from your account.
  • Unused VIP points will expire 24 months after your last order date.
  • When you join our VIP club, you'll also be added to our email newsletter list. Each email includes a link to opt-out of future emails, and we don't share your email address with anyone else. There is no obligation to stay on our email list but if you do you'll receive special offers and discount codes exclusively for VIP members.

We are committed to delivering outstanding value and service to our customers, every day.
Try us today to see why so many of our customers come back again and again.

*Orders received before 2:00PM Pacific time are shipped the same day (M-F). Orders over $100 are shipped free (USA only, excluding AK and HI). Some exceptions apply. See Shipping for details.