Free Shipping for Orders Over $100
We currently offer free shipping to the continental US (not including Alaska and Hawaii or US Territories) for orders of $100 or more. Certain overweight and oversize items are excluded. This is noted in the product descriptions of these items. Premium shipping options are discounted for orders over $100. The more you buy, the more you save! Use our Shipping Quote feature to see the shipping price for the items in your shopping cart.
Orders Are Shipped the Same Day We Receive Them
Our website uses a real-time inventory management system. We only sell products that we have in stock in our warehouse, ready for immediate shipment. Domestic orders received before 2:00PM Pacific Time, Monday through Friday (except holidays) and shipped UPS are almost always shipped the same day. APO/FPO orders are only shipped USPS and may be delayed by one business day.
We use United Parcel Service (UPS) for almost all of our shipping. For some customers with APO/FPO, Alaska, Hawaii, or international addresses, USPS may be available as a less expensive option. During checkout, you can easily see all available shipping options for your order and location.
Or, get an instant shipping quote by clicking on the "Click for More Shipping Options" link on any product page. Once you input your zip/postal code (or country for orders outside the USA and Canada), you'll receive an instant quote for all available shipping options to your location.
Our basic economy shipping method is UPS Ground. We provide an estimated delivery time with our shipping quote, based on information we receive from our shipping vendors. In the continental United States, we also offer faster premium shipping services for an additional cost. We try our best to get your order to you in the estimated time. UPS meets their delivery estimate on approximately 97% of shipments, and guarantees delivery on or before the estimated date except during the holiday season.
Please note that some items, including CO2 cartridges, aerosol lubricants, and other volatile materials, cannot be shipped via air, and so are not eligible for expedited or international shipping.
UPS Worldwide Express is quick, provides tracking information, and includes the customs brokerage fee in the shipping cost.
Customers shipping to some international destinations may have the option to ship via USPS International Airmail Parcel Post, which takes less than two weeks to reach many destinations and may be a cost-effective option.
International orders may take a little longer to process than domestic shipments due to the additional requirements involved. You may also be required to pay import duty, local taxes, and brokerage fees (if applicable). These are collected at the time of delivery. Because import duties, brokerage fees and local taxes are applied by the destination country, we are not able to provide estimates or quotes for these additional fees. Please consult your local government for additional information about these fees prior to placing your order. Please check with your local authorities to determine the amount you may need to pay before ordering. We attach an invoice to the outside of the shipping box with a detailed description of the products in order to facilitate customs processing, but occasionally orders are still delayed in customs for up to several weeks.
Please note that international customers are responsible for all return shipments to us, including warranty claims. All products must be returned at the customer's expense in order to be refunded or warrantied.
To help facilitate the return process and speed up your resolution, all international returns will be processed as refunds. We regret that we cannot offer exchanges on international returns, but our goal is to issue your refund as quickly as possible, allowing you to place a replacement order at your convenience.
Hold for Warehouse Pickup
Orders can be placed online for pickup in our Portland, OR warehouse. Orders placed before 3:00PM Pacific time, Monday through Friday, are available to pick up at the warehouse within one hour of placing the order. Our warehouse is located at 5741 NE 87th Ave, Portland, OR 97220. The warehouse is open for pickup from 11:00AM to 5:30PM Monday-Friday except for major holidays.
Should you need to make any changes to your order, please feel free to contact us for help. Please note that order adjustments may delay shipment by one business day.