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We use United Parcel Service (UPS) and US Postal Service for all of our shipping. During checkout you can see all available shipping options for your order and location. You can get an instant shipping quote by clicking on the  button on the View Cart page (after you've added a product to the cart). Once you input your country and postal code (or city for some countries),
you'll receive an instant quote for all available shipping options to your shipping location.
For orders over $75 our shipping is discounted -- $5 for most US ground orders.
We use UPS for shipments to the lower 48 states and Puerto Rico. This is the most cost-effective choice for most packages, and usually the quickest delivery. For Alaska and Hawaii, USPS Priority Mail is also available and may be less expensive.
For all shipment options, you'll see an estimated delivery date. This date is based on estimated delivery times provided to us from UPS and USPS. We try our best to get your order to you in the estimated time. UPS meets their delivery estimates on approximately 97% of our shipments. USPS does not provide us shipment delivery statistics, but they are generally fairly good at meeting their delivery estimates except in high volume times such as before Christmas.
We cannot ship CO2 cartridges and inflators that include
cartridges, or any volatile materials such as certain lubricants via air.
International Shipping
For international shipments, USPS International Airmail Parcel Post is often the most cost effective service. This usually takes less than two weeks for most shipments to locations such as Australia, New Zealand and Europe. We also offer UPS Worldwide Express which is typically faster than USPS, provides tracking information, and includes the customs brokerage fee in the shipping cost. You may also be required to pay import duty, local taxes, and brokerage fees (if applicable). These
will be collected at the time of delivery. Please check with your local authorities to determine the amount before ordering. We attach an invoice to the outside of the box with a detailed description of the products to reduce
customs delays, but occasionally orders are still delayed in customs for up to several weeks.
Return/Exchange Policy
We offer a 30-day, satisfaction guarantee on all the products we sell. Should any item fail to meet your expectations, simply return the item in new condition and we will gladly exchange it or refund your purchase price. We ask that you try to keep all
packing materials if you're not sure you're going to keep it. Please try on shoes on a carpeted floor and do not mount cleats until you are comfortable with the fit. If you want to try a saddle, please wrap the rails with electrical tape and mount carefully to avoid scratching. No return authorization number is necessary. Just ship it back with a note indicating
how you'd like us to handle the return.
Our warehouse address for returns is:
BikeTiresDirect.com
6150 NE 92nd Dr. Suite 108
Portland, OR 97220 | 
